Q: How do I know if Apparity is installed on my computer?
Open an Excel file and look for the Apparity tab on the Excel ribbon (pictured below). If you see the Apparity tab, then the add-in is installed on your computer. If you do not see the Apparity tab, please refer to the following question.
Note: Your specific view of the Apparity tab is based on your organization's configuration and your user group. The icons can vary due to these factors.
Q: What should I do if I don't see the Apparity add-in on my Excel ribbon?
It is possible that the add-in could be disabled. The user must first check the add-in is not disabled from the Excel options menu (File > Options > Add-ins > Manage: Disabled Items). If Apparity appears disabled, you must enable it here. If the add-in was not on the Disabled Items list, or did not appear after enabling, double-check it is activated to appear from the Excel options menu (File > Options > Add-ins > Manage: COM Add-Ins > Go). If the Apparity add-in is not checked on the list of Excel COM add-ins, please check the box. If the you do not see the Apparity add-in within the list of Excel COM add-ins, please contact your IT team for further assistance.
Q: What should I do if the Apparity add-in continuously disappears from the Excel ribbon, even after I manually enable it?
We have found that a Microsoft Excel issue sometimes prevents all add-ins (not only Apparity) from loading correctly. Even after all Excel files are closed on the user's computer, there are still EXCEL.EXE processes running in the background, which causes an issue with all add-ins not loading. We have found the below workaround fixes the issue and will load the add-ins once re-opened. However, it will only temporarily fix the issue and will require the user to follow the below steps every time they notice their add-ins disappeared.
- Close out of all Excel files
- Open Task Manager
- Go to “Processes” tab
- Find all EXCEL.EXE processes and end the task
- Re-open Excel
Q: I am having issues with the Solver add-in after Apparity was installed. What should I do?
Please follow steps to disable and enable the Solver add-in:
- Open a blank Excel file (File > Options > Add-Ins > Manage Excel Add-Ins at the bottom > Go).
- Uncheck the Solver add-in.
- Completely close all Excel spreadsheets and programs.
- Open Excel.
- Follow step one again.
- Add Solver back to Excel and confirm that it is running properly.
Q: If I access my desktop remotely, will I be able to use Apparity?
Yes. If Apparity is installed on the machine that you are accessing, you will be able to use all of Apparity's features. If you access a virtual desktop through Citrix, AccessPoint, or similar platform, Apparity should be installed there as well as part of your organization's implementation. If the you do not see the Apparity add-in in your virtual desktop, please contact your IT team for further assistance.
Q: How can I tell which version of Apparity I am using?
From the Apparity tab on the Excel ribbon, click on the Help icon and select About to display the version details. Alternatively, you can verify your version of Apparity from the browser by clicking on the About icon 
in the lower left-hand side. Then the About box will pop up, indicating the server version, the active configuration, and a link to the Apparity Knowledge Base.
Q: How can I change my server connection?
If your client shows you're connected to the wrong server (e.g., a development server or localhost), you can change the server connection yourself using the following steps:
- Click the Help icon in the Apparity ribbon
- Hold down the Shift key and select About
- Check the default server address:
- If correct, untick the box in the Connect to a Different Server section and click Apply
- If incorrect, tick the box in the Connect to a Different Server section, enter the correct address into the Override Server Address box and click Apply
- Close/reopen Excel
Q: I received the following message while opening Excel, “Apparity server is unreachable. You will not have full Apparity functionality. Please contact your administrator to resolve this problem.” What does this mean?
There are two reasons why a user could receive this message while opening Excel with Apparity installed:
- The Apparity client installed is pointing to the wrong server.
- The Apparity server is currently down.
To check which server your client is pointing to, go to the Apparity ribbon within Excel. Click on Help > About and view what is listed next to the Server Hostname field. The user should see the correct server address in the Server Hostname field. If not, please contact your IT team.
If the client is pointing to the correct server address, and you still receive this message, it may mean that the Apparity server is down. In this case, please contact your IT team for further assistance.