Q: I suspect that I encountered an error with Apparity. What do I do?
If the user suspects they encountered an error with Apparity, he or she should first notify their internal Apparity point of contact and provide the following information (below). Then, the internal Apparity point of contact will determine if the issue needs to be escalated to the Apparity Team.
- What is the name the spreadsheet?
- What is the issue that is being encountered?
- When is this issue occurring?
- Do all users encounter the same issue with this spreadsheet?
- Does this issue take place with any other spreadsheet that you interact with?
Q: How do I send my Apparity log files?
In the case where you are requested to send your Apparity support logs, please follow these steps:
- Click on Help from the Apparity ribbon.
- Select About.
- From the Apparity Tools tab, click on the Send Apparity Support Logs link.
- An Outlook message will automatically generate with support@apparity.com in the To: line.
Q: What do I do if I receive an Apparity exception error every time I open any Excel file?
If you receive an Apparity exception error (depicted below) any time you open any Excel file, please contact the Apparity Support Center and request that they verify that your computer has the latest .NET framework installed.